I hope this message finds you well. I am writing to express my disappointment with my recent order. Firstly, the delivery was significantly delayed, missing the initially promised date and causing inconvenience. Secondly, an incorrect Kindle model was shipped instead of the Kindle Paperwhite I ordered, which was a crucial selection based on its features. Additionally, upon opening the package, I discovered a defect in the Kindle’s screen, negatively impacting its functionality. Lastly, the inadequate packaging led to visible damage to the outer box, likely contributing to the product’s impairment.
I understand that occasional issues may arise, but the combination of these problems has left me dissatisfied with my overall experience. I kindly request your immediate attention to these matters and a swift resolution that ensures a positive customer experience.
Thank you for your prompt assistance.