Refund

I was ordered a black track pants but the quality of the product is not good so I request to return the order.but they didn’t come to pick up the order.i requested the return on the same day I got the order.so i contacted the customer support they said with in 2 or 3 days they will come and pick up the order. But they didn’t so I again contacted the customer support they said there is some technical issue so we will refund the amount to your bewakoof wallet within 48 hours.but the amount wasn’t received. So I again contacted the customer support and they said it will be refunded within 24 hours. But the amount was not refunded.it took 30 days since I ordered the product. Still the amount was not refunded.